ZEN Agent

ZEN Support

Answers customer questions from approved company knowledge and escalates what it cannot answer.

Details

Planned

This agent is planned. It is not yet a working demo or an available service.

Capabilities

Grounded answers
Clarifying questions
Escalation to a person

Workflows

Customer question handling

Integration requirements

Approved knowledge base
Helpdesk or email (to be chosen)

Limits: Does not answer beyond approved knowledge.